Conditions relating to your use of The Facial Exercise Studio Studio online shop.

These terms and conditions of sale apply to all goods supplied through this website by The Facial Exercise Studio (referred to as "TFES/we/our/us")

By accepting the terms and conditions when registering on our website, you confirm your unconditional acceptance of these conditions.

You acknowledge that any use of this website including any transactions made are subject to these terms and conditions.

PRIVACY

All credit / debit card data is encryption processed through our secure server via Stripe. TFES do not store any of your credit / debit card details and have no access to your credit / debit card information at any time.

All personal data is strictly held in relation to your business dealings with TFES. None of this data will be disclosed (unless required by law) to any third party. This data is stored in accordance with the Data Protection Act 1998 and can be checked or updated by contacting TFES.

When you place an order to purchase a product from TFES, we will send you an acknowledgement of you order via email, which will contain the details of your order.

Acceptance of your order will not take place until after your payment is taken and you receive your acknowledgement of order email. It is at this point that a binding legal contract is created and any such contract is subject to these terms and conditions.

Payment for the products and delivery charges can be made by any method shown on our website at the time you place your order. Payment for the products and delivery charges is taken at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this as soon as possible and a full refund will be issued.

The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer's guidelines and recommendations. TFES accept no responsibility for products other than supply and delivery to the customer.

All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, TFES cannot be held responsible if a product reacts with your skin.

PRODUCT DESCRIPTIONS AND PRICING OF PRODUCTS

The description and price of the products you order will be as shown on our website at the time you place your order. All prices quoted include VAT at the current rate, where applicable.

Product descriptions on the TFES website are provided by the manufacturers / distributors, but please remember the descriptions relate to individual products and results and reactions on the skin will vary widely depending on other products they are used in conjunction with.

Please also bear in mind any medications including prescription creams, tablets, hormonal body changes and clinic / beauty facials can also affect the results and reactions. It is the customer’s responsibility to patch test any product prior to use, check compatibility of any purchased products with other material facts that can affect results described and TFES cannot take responsibility for any adverse reactions.

TFES operate a standard product pricing policy in the UK. TFES do not offer VAT back on any purchases. Product prices are the same across whether purchasing in clinic or through the Internet on our online store.

RETURNS, CANCELLATIONS AND SUBSTITUTIONS POLICY

We understand that on occasion you may need to return an item. Due to the nature of the products we sell, items cannot always be returned. Please see the below information on whether you can return an item (this does not effect your statutory rights).

You cannot return an item if…

The product has been opened
The product has been used

You can return an item if…

It has not been opened or used
It is in perfect resalable condition
It is returned to us within 14 days of receipt of the order

To return an item(s), please contact info@thefacialexercisestudio.com

Standard Returns Terms and Information

If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place or packaging damaged), then it will not be eligible for a return, refund or exchange.

If an item(s) is returned to us and it has been used / opened / is not in a resalable condition or does not pass the UV light checking process, the item(s) will be returned to the customer without prior notice.

Returns postage is at your own cost and risk. We would recommend that you return your items via a tracked delivery service. Please clearly state on the returns form the reason for return and whether you require a refund or exchange. Please put a contact number on your returns form should you require an exchange.

Any delivery charges paid for on an initial order are not eligible for a refund.

Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

Once a refund has been issued you will receive a confirmation email detailing the amount that has been refunded, and the item(s) that we have received back.

Refunds can only be made to the billing details provided when ordering.

We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item.

If you exercise your right of cancellation after 14 days of receipt of the order, any returned goods must be in perfect resalable condition (inner and outer packaging fully intact) and are subject to a 25% re-stocking charge.

Further Returns Information

It may be that you need to return an item for another reason other than listed above. This section provides more information on returns for the following:

Damages / Shortages / Incorrect Products
Faulty Products
Reactions to Products
Refused / Undeliverable Packages

Damages / Shortages / Incorrect Products

Please inspect goods fully on receipt. Any damages / shortages / incorrect products must be reported to TFES in writing at info@thefacialexercisestudio.com within 24 hours from receipt of goods, with full details of the issue.

If a return / refund / replacement / exchange is required, TFES will provide full details on this process during email correspondence. This process may involve you completing a Non Receipt of Goods Declaration Form.

TFES cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24 hour period.

Faulty Products

If you feel that an item you have receive is faulty, please report this immediately in writing with detailed information on the issue to TFES at info@thefacialexercisestudio.com 

If a return / refund / replacement / exchange is required due to a fault, TFES will provide full details on this process during email correspondence.

Reactions to Products

Please note: It is the customer’s responsibility to patch test any product prior to use. Always check compatibility of any purchased products with other material facts that can affect results described.

If you have followed the above process but feel that you have had a reaction to a product, please immediately report this in writing to TFES at info@thefacialexercisestudio.com 

Depending on the issue with the item, you may be required to complete a comprehensive Product Reaction Authorisation Form, and any item(s) in question might be sent back to the manufacturer for thorough testing.

If a return / refund / replacement / exchange is required due to a reaction, TFES will provide full details on what to do during email correspondence.

Refused / Undeliverable Packages

In the case of a parcel being returned to TFES due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot, a re-delivery cost will be charged to re-send the parcel.

If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by TFES will not be refunded.