FREE UK DELIVERY
At this point in time, we only deliver free within the UK. For orders outside of the UK, there is a flat rate of £5 for deliveries to EU and if you live overseas then we are happy to charge a £10 flat rate delivery charge (which does not include duty). Delivery charges will be added at checkout. We aim to dispatch stock lines immediately and you will be sent a confirmation email with a tracking number once dispatched. Subject to availability most products should arrive at their destination within 3-5 working days or sooner. Please respect that on rare occasions, due to circumstances beyond our control, the delivery times may occasionally may be prolonged but you would of course be informed should there be a delay.
Please note no dispatch and delivery on Bank holidays, Saturdays and Sundays. During Christmas and Sale periods it might take longer to dispatch your order (up to 7 working days).
In the event of delivery not being possible, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.
The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with couriers until this time has passed.
If a parcel is deemed lost we will not be able to offer a replacement until 15 working days after the dispatch date, subject to customers completing a non-receipt form. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement.
Any goods not received within the 15 working days timescale must be reported to TFES in writing 20 working days from the date of dispatch. Please note we cannot accept responsibility after this date due to courier regulations regarding the compensation for lost parcels.
All shortages, damages and incorrect items must be reported within 24 hours.
The products you order will be delivered to the delivery address you give when you placed your order.
Upon receipt of your order you will be asked to sign for the parcel received in good condition.